June 19, 2025

🚨 DHL Canada on Nationwide Strike

What It Means for Cross-Border eCommerce Sellers?

As of June 20, DHL Express Canada has announced a nationwide service suspension due to a massive strike involving over 2,100 workers, including truck drivers, sorters, and warehouse staff. This is not a localized delay — all pickups and deliveries across Canada are on hold.

The strike stems from a breakdown in labor negotiations, forcing DHL to halt operations entirely. This “national logistics storm” is already impacting major eCommerce platforms and global brands.

⚠️ Who’s Affected?

Several platforms and sellers heavily reliant on DHL services are now experiencing significant disruption:

• Temu / Shein – Large volumes of international parcels processed by DHL

• Lululemon – A Canadian brand that relies on DHL for domestic and global shipping

• Amazon & eBay cross-border sellers – Shipping between Canada and the U.S. is at risk of delay

This affects not only Canadian consumers but also outbound shipments to the United States — particularly impacting cross-border eCommerce sellers.

✅ Cross-Border Seller Survival Tips

Until DHL announces a clear service recovery timeline, sellers must adjust shipping strategies immediately to avoid losses, negative feedback, or canceled orders.

① Switch Time-Sensitive Orders to UPS or FedEx

For any urgent deliveries, immediately shift to UPS, FedEx, or other carriers with stable service to ensure packages arrive on time.

② Stock Up and Delay Promotions

If you rely on DHL for bulk shipments, consider pre-stocking inventory and postponing marketing promotions to prevent backlog and negative reviews.

③ Proactively Notify Customers

Send out automated email updates or on-site alerts to inform buyers about potential shipping delays. Transparency builds trust and reduces customer service pressure.

④ Monitor Strike Updates Closely

As of now, no resolution or timeline has been announced. Stay informed by following official DHL statements and industry news so you can pivot quickly.

📦 Logistics Disruptions Test Brand Resilience

This DHL strike is a wake-up call: depending on a single logistics provider is a high-risk strategy. eCommerce businesses should always diversify shipping options, compare rates, and prepare alternative routes to stay agile in times of crisis.

📌 Pro Tip: If you’re a DHL monthly account holder, reach out to your account rep or customer service team to clarify how your billing and in-transit shipments will be handled.

Need Reliable Cross-Border Shipping Now?
At Dino-Express, we offer same-day Canada-to-US processing, affordable rates, and multi-carrier support — a smart choice when major carriers face delays.

Get in touch today and keep your business moving.

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